SHIPPING POLICY

At Emily Loran, we are committed to delivering your orders safely and on time across India.

Order Processing & Shipping

• Orders are processed and dispatched as per our standard processing timelines.

• We offer reliable shipping services across India through our trusted logistics partners.

• All domestic orders (within India) include applicable taxes and duties in the product price.

Shipping Charges

• Free shipping is available only for serviceable pin codes covered by our logistics partners.

• If your delivery pin code falls under an unserviceable area, an additional shipping charge may apply. Our customer support team will contact you before dispatching your order.

Exchange Shipping

Emily Loran follows a No Return / No Exchange policy. However, if you receive a damaged, tampered, or incorrect product, your order will be eligible for exchange only.

For exchange requests:

• An unboxing video is mandatory for all damage, defect, or incorrect product claims.

• The unboxing video must clearly capture the entire package opening process.

• Claims without an unboxing video will not be accepted.

• The video must be shared with our customer care team within 24 hours of receiving your order.

• Failure to report the issue within 24 hours of delivery may result in rejection of the claim.

• All exchanged products will undergo a quality inspection before a replacement is dispatched.

• Original tags and packaging must remain intact.

• Exchanges will be processed only after successful quality approval.

• Reverse pickup is subject to availability in your delivery pin code.

• Exchange requests are typically completed within 7–10 working days.

• If the requested size or product is unavailable, we will provide either:

  • An alternative product, or

  • A credit note redeemable on your next online purchase.

Credit Note

• Credit notes issued for eligible exchanges are valid for 6 months from the date of issue.

• Any unused balance will automatically expire after the validity period and cannot be reissued or extended.

Order Cancellation

• All sales are final.

• Once an order has been placed, it cannot be cancelled or refunded.

• Please review your order carefully before placing it.

• If a prepaid order is refused or the package is declined at the time of delivery, the prepaid amount will not be refunded.

Need Assistance?

If you have any shipping or exchange-related queries, please contact us:

Email: emilyloran7@gmail.com
Phone: +91-9354004627